Grievance Redressal
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Grievance Redressal Mechanisms
Complaint Resolution Mechanisms in Local Self-Government Institutions
📢 Important Information for Citizens
Citizens have access to various legally established grievance redressal mechanisms for complaints relating to Local Self-Government Institutions, including corruption, irregularities, delay in services, and other administrative matters.
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Local Government Ombudsman
OMBUDSMAN FOR LSGIs
The Local Government Ombudsman is a statutory mechanism for considering complaints relating to corruption, irregularities, misuse of authority and other matters concerning elected representatives and officials of Local Self-Government Institutions.
✓ Complaints relating to corruption
✓ Misuse of authority
✓ Complaints relating to irregularities
✓ Misuse of authority
✓ Complaints relating to irregularities
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Appeal / Grievance Redressal
GRIEVANCE REDRESSAL
Complaints relating to services provided by Local Self-Government Institutions may be submitted to the concerned officials. Where applicable, citizens may also approach the competent higher authorities through the available appeal and grievance redressal mechanisms.
✓ Non-receipt of services
✓ Delay in providing services
✓ Complaints relating to office procedures
✓ Delay in providing services
✓ Complaints relating to office procedures
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Right to Service
RIGHT TO SERVICE
When government services are not provided within the legally prescribed time limit, citizens may use the complaint and appeal mechanisms available under the Kerala State Right to Service framework.
✓ Time limit for providing services
✓ Unnecessary delay in services
✓ Opportunity to submit an appeal
✓ Unnecessary delay in services
✓ Opportunity to submit an appeal
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Right to Information Act
RIGHT TO INFORMATION
Citizens may seek information held by public authorities by submitting an application under the Right to Information Act, 2005, subject to the provisions of the Act.
✓ Submit an RTI application
✓ Obtain information through the PIO
✓ Submit an appeal where applicable
✓ Obtain information through the PIO
✓ Submit an appeal where applicable
💡 Important Note
Each complaint should be submitted to the appropriate authority depending on the nature of the matter. When submitting a complaint, it is helpful to include clear details of the issue, relevant documents and contact information.
Aruvikkara Grama Panchayat
Transparent Governance • Accountability • Public Participation
