Right to Service Act

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ARUVIKKARA GRAMA PANCHAYAT

Thiruvananthapuram • Kerala

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RIGHT TO SERVICE ACT

Citizen Rights • Transparency • Time-Bound Service

The Kerala State Right to Service Act, 2012 is a law implemented to ensure that citizens receive government services within a prescribed time limit.

Under this Act, Local Self Government Institutions, including Grama Panchayats, are required to provide specified services within the prescribed time limits.

⚖️ Kerala State Right to Service Act, 2012

🛡️ Time-Bound and Accountable Public Service

The Act is an important legal framework designed to ensure that citizens receive government services in a timely and accountable manner while promoting transparency in public administration.

🎯 Key Objectives of the Right to Service Act

⏱️ Ensure timely delivery of government services to citizens	🚫 Avoid unnecessary delays in government offices
👤 Ensure an accountable and responsible administration	📈 Improve transparency and efficiency in service delivery
💬 Provide a clear mechanism for complaints and appeals

🛡️ Citizen Rights Under the Right to Service Act

✓ Right to receive an acknowledgement/receipt when an application is submitted

✓ Right to receive the service within the prescribed time limit

✓ Right to receive written reasons if an application is rejected

✓ Right to file an appeal in case of delay in service delivery

📋 Appeal Mechanism

First Appeal

If the service is not provided within the prescribed time or the application is rejected, an appeal may be submitted to the concerned Appellate Authority.

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Second Appeal

If the matter is not resolved through the first appeal, a second appeal may be submitted to the higher authority.

💻 Online Services

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Birth / Death
Certificate

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Building Permit
Application

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Property / Other
Tax Payment

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Licence
Application / Renewal